Last updated: May 23, 2026
Toket provides digital software and AI productivity workspace services. Please read this policy before purchasing a subscription or plan.
Because Toket delivers digital products and instant access to online services, purchases are generally non-refundable once access is granted. We do not offer no-reason refunds for change of mind, unused Workspace Usage, or partial subscription periods.
If you were charged more than once for the same order or subscription period due to a billing error, contact us with your receipt and account email. Verified duplicate charges will be refunded to the original payment method.
If a confirmed system failure prevents you from using paid features for an extended period, contact our support team. We may offer a service extension, credit toward Workspace Usage, or a partial refund depending on the circumstances.
Email support@toket.com.cn with:
· Your account email
· Order or transaction ID (if available)
· A brief description of the issue
We aim to respond within 3 business days.
See also our Terms of Service and Privacy Policy. Pricing details are on the Pricing page.